Refunds
Thanks for shopping Drake’s Island Brewing / DIBco. Our merch is made to order, so we handle returns a little differently than big-box retail.
What we can help with
Contact us within 14 days of delivery if:
- Your item arrived damaged or defective
- You received the wrong size, color, or design (our error)
- Print quality is clearly off (blurred art, major misalignment)
We’ll ask for clear photos of the issue and your order number. When we confirm a production or shipping error, we’ll arrange a replacement or refund at our discretion.
What we generally can’t refund
- Change of mind, wrong size ordered by customer, or “doesn’t fit like I hoped” (check size charts on each product page before ordering)
- Items washed/dried against care instructions
- Delays caused by carriers, weather, or customs
- Custom or personalized requests (if we ever offer them) once production has started
How to start a request
- Email support@drakesislandbrewingcompany.com (or use the Contact page)
- Include: order number, item name, reason, and photos if relevant
- We’ll reply with next steps — usually replacement first for POD quality issues
Refund timing
Approved refunds go back to the original payment method. Card/processor timing is typically a few business days after we issue the refund in Shopify.
Canceling an order
If you need to cancel, message us as soon as possible. Once printing has started, we usually can’t cancel.
We’re a small merch brand — we’ll treat you fairly. Reach out and we’ll work it out when something goes wrong on our side.